Product Support: Helping to Minimise Customer Returns

Product Evaluation Service

Our Product Evaluation Service We take a sample of your product and check for performance, usability, reliability and repairability.

Performance

Does it do 'what it says on the box'? Does it meet expections?

Usability

Is the product user-friendly and easy to operate?

Reliability

How reliable is the product?

Repairs

If our repair services are required, how difficult is that task? Can the product be effectively repaired?

Help Desk

Help Desk Team Leader Sometimes the right help over the telephone at the right time will minimise customer returns. Not being able to use a product is not the same as a product not working.

Our Help Desk staff are trained to answer all the common questions. They'll even put customers in touch with experienced technical staff if the problem is tricky to resolve.

Opening hours:

Product Support Web Sites

One of the best ways of providing around-the-clock customer care is to create a product support web site. We have developed a number of such sites as part of service packages that include first year warranty and a help desk. Sites combine high quality technical information, frequently asked questions, and other advise for maximum effectiveness.

If you would like to discuss our services further please contact us.

Case Study - REOC Brand with Safeway

The REOC brand from Safeway includes a range of quality DVD, Home Theatre Sytems and Televisions.

Working together with Safeway's web designers, the REOC site was designed to duplicate the look and feel of the Safeway main web site.

The site includes product descriptions and specifiations, service information, frequently asked questions, hints and tips, online registration and extended warranty. The latest version of the product manuals and quick start guides are also available for viewing or download.

Detailed vsisitor analysis enables us to provid customer usage profiles including most popular pages and how customers found the site. It also helps us position the site better for optimum search engine ranking.

Safeways have since been taken over by Morrisons.