Quality Policy
- ALL staff deliver on their promises.
- We stand behind our promises.
- We do what we say we will do.
- We operate with honesty and integrity.
- People who deal with us are treated with respect - whether employee, business associate, supplier, vendor, client or customer.
- We treat the environment with respect - products and services are not wasted unnecessarily, and waste is handled in a responsible way.
- Products repaired by us work the first time and perform their intended function, without hassles for the customer.
- Services are delivered within the time promised or the client or customer is notified of any delay.
- Our services are sold at a reasonable price (not necessarily the lowest price).
- We can be reached in a reasonable way when a problem does arise or when a customer has follow-up questions or wants to order additional products or service.
- Customers, vendors, suppliers, business associates and clients perceive the company as having a quality culture.
This does not imply that we never make mistakes. It does mean that each and every person within Key Electronics strives to give the best possible service. It also means that when a problem occurs or an error is made, we will correct it as quickly as possible.